Responsible Gaming Policy

At BitBetWin, we see online casino games as a positive way for adults to have fun. However, we are also aware of the gambling issues that some players might have. That’s why we support responsible gaming and raise awareness about, prevent, and solve such problems.
Our goal for BitBetWin’s Responsible Gaming Policy is to decrease the negative effects of gambling issues and encourage responsible gaming.
It's our responsibility to ensure that you have a good time. And also, take precautions to ensure you don't fall victim to the social and financial harms of gambling.
So all our staff members have gone through the responsible gambling awareness training. All this training is to help you gamble responsibly.
Please follow the numerous tools and information on this page to help start your responsible gambling activities.

Safe Measures to Play in a Fun and Responsible Manner

We encourage you to play BitBetWin’s casino games safely and responsibly. Safe gameplay is when you:

• Determine how long you play and the amount you deposit. There is no internal or external pressure to deposit a certain amount.
• Have a fun and immersive gaming experience.
• Play your favorite games in a balanced way (in moderation) and not too much.
• Don’t play games as a form of escape from work, family, or other responsibilities in life.
• Stop playing games when you’re not in control of your activities or don’t feel okay.
• Don’t play games if you’re over-drinking or under the influence of other substances.

Do You Have a Problem: Use These Questions to Find Out

Are you showing signs of gambling problems or addictions? Use the questions below to find out:

• Do you gamble online for a long time alone?
• Do people complain about your gambling?
• Do you take more time playing casino games than working or taking care of other crucial responsibilities?
• Do you feel like you don’t want to spend your money made from gambling on anything else?
• Do you gamble mostly because of disappointments, arguments, having a bad day, frustrations, etc.?
• Do you lie about the amount of money used in gambling to people close to you, like your friends, spouse, etc?
• Do you steal, borrow, or lie to keep gambling?
• Has gambling made you not focus or interested in your family, friends, or other things you enjoy?
• What do you do when you run out of money when gambling? Do you feel down and want to gamble again?
• Do you keep gambling until you lose all your money?
• Do you feel like you have to win your money back quickly when you lose?
• Does gambling make you sad or even suicidal?

If the answer is yes to most of these questions, there’s a high chance you have a gambling issue. Thankfully, there are support groups that can help you recover quickly. Find out more in the next section.

Support Groups to Help with Gambling Issues

Below are some gambling support groups dedicated to helping players recover from gambling problems quickly. These organizations offer crucial advice and assistance. Please contact one of the below support groups:

Gamblers Anonymous

Gamblers Anonymous is a group of men and women meeting to discuss their gambling issues. These groups also offer support for other people with the same problems. Find out more from their official website:gamblersanonymous.org

Gambling Therapy

Gambling Therapy offers counseling and assistance to anyone that’s having gambling problems. The team members are located worldwide. You can begin your transformation journey by visiting their official website here:gamblingtherapy.org
Remember that reaching out for support is the right step to take control of the situation and get solutions.

Options for Self-Exclusion

Self-Exclusion means that you've requested to limit your use of our Services. We'll do our best to ensure you can't access our platforms and Services. That means your account will be blocked, and any attempt to access your account will be denied.
Even though the Self-Exclusion isn't perfect, we'll ensure every process works correctly. However, we highly recommend that you commit to the Self-Exclusion policy.
So if you send a request for a Self-Exclusion, please don't try different ways to get a new player account or use different emails.
Also, we advise you to avoid social media or any platform that may remind you of our platforms or Services during your Self-Exclusion.
Furthermore, you won't have access to logins and casino rewards during this time.

Two Options for Self-Exclusions

There are two options you can request for Self-Exclusion

Take a Break

This option allows you to temporarily close your account for a specific time, like seven, 14, or 30 days. Remember that you can’t access your player account during this period.
After the period ends, we'll automatically reopen your account unless you instruct us to keep it closed.

Self-Exclusion

With the Self-Exclusion option, you can limit your account for at least six months or more. During this period, you won't get access to our Services. After six months, you can request to reopen your account by sending us an email at[email protected] .
We'll accept your request, but wait for seven days. After that, we'll check with you still want to reopen your account. We may ask you some questions to ensure you make the right choice.
However, if you want to terminate your account, you can email [email protected] .

How to Start the Self-Exclusion Process

Email [email protected] with the subject line "Self-Exclusion Request " to start the Self-Exclusion process."
Please include your full name, email address, and address in the request. This will help us find your account and quickly process your request. If we don't find your account, we might request more details.
After processing your Self-Exclusion request, we’ll send you a confirmation email to the address linked to your game account. If you don’t get a confirmation email within seven days after making the request, contact us via [email protected] .

Can You Reverse or Change Your Mind about Self-Exclusion?

You can't change the Take a Break option when it's activated. Your account will be reactivated after the set period. With Self-Exclusion, you can't reverse it for six months. After the period elapses, you can request reactivation, but you'll have to wait seven days.
As stated before, please don't use other means to create new accounts or use different emails. If you take this route, you may be banned from using our platforms. We're not liable for any actions to get around the Self-Exclusion or Take a Break alternative.
Also, we won't email you to reactivate your account during the Self-Exclusion. It'll remain deactivated until you contact us.
Furthermore, based on our judgment, if we think it's not good for you to reactivate your account, we might exclude you from our Services for a certain period or indefinitely.

No Underage Gambling

You must be at least 18 years to create an account, and we ensure everyone follows this rule with no exceptions. We take the time to verify the age of all our customers using various methods, such as payment methods.
Also, we may ask for your details to confirm your age, if necessary. We may pause or temporarily limit your account until we verify your age.


WARNING: If we notice that you’re under 18 years, we’ll cease all your winnings and may report the situation to the local police.